Refund policy

Refund & Return Policy

At Select U, we want you to be happy with what you buy. If something isn't right, here's how we handle it.

You can request a return or exchange within 7 days of delivery.
The item must be unused, unworn, and in its original condition, tags attached, original packaging intact.
[If footwear/apparel: Items showing signs of wear, damage from use, or missing original packaging will not be accepted.]
Sale items marked "final sale" [are not] eligible for return — state your policy clearly here.
Made-to-order or customized items [are not eligible for return/exchange, except in case of manufacturing defect].

Email selectuleathers@gmail.com or WhatsApp +91-9260207030 with your order number and reason for return.
Our team will confirm eligibility and share pickup/drop-off instructions within [24–48 hours].
Once we receive and inspect the item, we'll notify you by email whether the return is approved.

State plainly which of these applies — this is the single most common source of customer complaints, so don't leave it ambiguous:

Option A: Refunds are credited to your original payment method within 7 business days of approval.
Option B: Refunds are issued as store credit / a coupon code, valid for 1 Year, non-transferable to another account.
If you offer bank refunds only in special cases, state any deduction (e.g., return shipping cost) upfront, not after the customer asks.

Contact us within 48 hours of delivery with photos/video of the issue.
We'll arrange a free replacement, exchange, or full refund — your choice — at no extra cost to you.

[Innerwear, customized products, gift cards, items on final sale — list what applies to your catalog.]

selectuleathers@gmail.com · +91 9260207030 · Support hours: Mon-Fri, 10:00 AM to 5:00 PM, GMT+5:30